Principal Advisor - Enablement
Position Description
About this role
- Do you possess a strategic mindset and ability to see the big picture?
- Are you an outstanding communicator and relationship builder?
- We are looking for someone to drive process and service delivery efficiency, champion continuous improvement and new ways of working to improve operations.
- Lead the implementation of the compliance strategy and quality assurance framework for the survey and title system.
Kōrero mō te tūranga - About the role
About Property Rights
The Property Rights scheme provides people with certainty regarding land ownership, guaranteeing what is owned, who owns it, where it is, ownership rights and how ownership can be transferred. The Property Rights group within LINZ is an operational team of approximately 200 people who are responsible for approving survey plans and titles dealings which are submitted by surveyors and conveyancers via the Landonline system.
In delivering this work, the Property Rights group is accountable to the Surveyor General and the Registrar General of Land for ensuring that transactions are approved according to regulations, rules and standards.
About you and your role
The Principal Advisor - Enablement role (known within LINZ as Principal Customer Regulatory Specialist) sits within the Enablement team in the Property Rights Group. The Enablement team supports the operations of Property Rights, in areas such as compliance, training and continuous improvement.
As the Principal Advisor – Enablement you will use your skills, knowledge, and judgement to improve operational outcomes, gain insights, and improve performance across systems. You will identify and lead key initiatives to enhance the customer experience for surveyors and conveyancers.
A key part of this role is to lead the implementation of the Survey and Title Compliance Strategy and develop a quality assurance framework to achieve identified outcomes. You will bring experience and a keen interest in utilising data and reporting to identify trends, issues and opportunities for improving performance.
Ideally you will have experience in the public service, operating within a regulatory environment, and will have an understanding of how operational teams work.
You will be solution focussed and skilled at leading through influence and fostering positive working relationships to get traction on initiatives, and of course stakeholder engagement and management will be your key to success.
You will have strategic thinking skills and the ability to make connections within and between work programmes across the function and wider organisation.
He pūkenga tou - Skills & Experience
- Strong stakeholder management and ability to engage and influence at senior levels.
- A strategic thinker with an understanding of applying design methodologies and frameworks in a regulatory environment
- Outstanding communication, negotiation, interpersonal and influential skills to foster positive relationships.
- Proven track record managing complex delivery of projects or streams of work.
- Exceptional analytical and problem-solving skills.
- Ability to utilise data and performance reporting to identify trends, issues and opportunities for service improvement.
- Ability to apply advanced system, strategic and critical thinking, clear and logical reasoning and judgement to analyse issues.
- Able to communicate complex issues and concepts clearly and succinctly.
- Experience in implementing, maintaining and evolving quality and assurance approaches and frameworks at an enterprise and operational level.
- A common-sense practical mindset and strong decision-making abilities
- Innovation, resilience, drive, and authenticity.
The salary range for this role is: $135,000 up to $150,000 per annum, dependent on experience.
Ngā mea e tukuna ana e tātau – What we offer our employees
- Interesting work which impacts Aotearoa as we care for whenua, moana and arawai.
- Eye & ear care reimbursements.
- Annual Flu Vaccinations.
- Reduced Health Insurance Premiums.
- Diverse groups and networks.
- If eligible for paid parental leave, you will be entitled to a top up payment for the first 18 weeks of the 26 weeks.
- A minimum of four weeks and three days annual leave.
Te Tākinatanga - Our Story
Toitū Te Whenua plays a vital role in understanding, developing, and caring for New Zealand's whenua, moana and arawai (land, sea and waterways). Whether you're developing our products and services to support our customers, managing the Crown estate, engaging with our iwi partners, or helping us be an effective regulator, your contribution can make a difference. Our mahi helps New Zealanders have confidence that the development of our land, communities and country is being planned from an informed and expert position that balances environmental, social, cultural, and economic considerations. Now and for future generations.
Our Kia Toipoto Intentions - Public Service Gender, Māori, Pacific and Ethnic Pay Gap Action Plan
Toitū Te Whenua is a diverse team of individuals with different experience and perspectives. This drives our culture and high performance. We know that people from underrepresented groups and women in particular don't apply for roles if they're not a 100% match, but we're not looking for perfection, we're looking for potential. As an inclusive and supportive employer, we value difference and want to encourage anyone interested to apply, regardless of whether you tick all the boxes or not. As an organisation we embrace diversity, encourage work life balance and have a flexible approach to the way we work which means you will quickly feel connected and valued.
Tono mai - How to Apply
If you're eyeing up this role and believe you've got what it takes, please apply, or get in touch with the team.
To apply, please click “Apply Online.” You'll be taken through to our Toitū Te Whenua Careers Centre where you'll be able to review further information about the responsibilities and accountabilities of this role in the Position Description. You'll be able to complete your online application form and upload a copy of your CV/Cover Letter.
Please note, while applications close Sunday, 25 May 2025, we may be reviewing applications as they are received and may progress with suitable applicants prior to the application closing date. Therefore, please apply as soon as possible if you are interested in this position.
For tracking and evaluation purposes, all applications must be submitted via our on-line process. You must have the legal right to live and work in New Zealand to be eligible for this position.
You may notice that the Position Description title for this role (Customer Regulatory Specialist – Level Wha/4) doesn't match the advertised title. At Toitū Te Whenua we design our roles around shared capabilities (rather than focusing on tasks). This means our position descriptions are broad, one position description can cover many roles, this is known as Broad Based Role (BBR). Using BBR allows us to be responsive to our customers and to strengthen the connections across our organisation. It also gives us the flexibility to provide wider opportunities to our people, to further their careers.
If you have any questions about this role or working at Toitū Te Whenua, please email opportunities@linz.govt.nz and our Recruitment Team will be in touch with you.
