Customer Support Specialist

About this role

We have 3 roles available:

• x1 permanent role
• x2 Fixed term for 6 months for parental leave cover
• Location preference is Christchurch, however, Hamilton would be considered

 

Kōrero mō te tūranga - About the role

Working in our lively and supportive team, you will have the opportunity to grow and develop your customer support skills and build high level technical expertise to assist the public, solicitors and surveyors with their transactions within a contact centre environment. You will have the chance to build on your skills providing guidance and support over the phone or via email.

Please note: Our Contact Centre is open Monday – Friday between 8.00am and 5.00pm. You would work various rostered shifts between 7.45am and 5.05pm. Your rostered shifts will be co-ordinated well in advance.

 

He pūkenga tou - Skills & Experience

• Provide superior customer service, in a largely technical environment – Contact Centre experience would be valuable but not essential,
• Strong reasoning and problem-solving skills,
• Good Microsoft skills and the ability to learn new systems and applications quickly,
• Confidently connects and interacts with our customers, building rapport, picking up on customer cues and communicating effectively,
• Identifies opportunities for improvements and proactively pursues them,
• High level of consistency, commitment and reliability in your approach to work, including timekeeping, punctuality and self-management,
• Comprehends the customers perspective, and balances customer centricity with operational requirements and procedures.

A comprehensive training programme is given to all successful applicants in this role, and you will be fully supported throughout your learning experience.

The annual salary range for this role is between $66,000 - $71,000 depending on experience. 

 

  Ngā mea e tukuna ana e tātau – What we offer our employees 

• Interesting work which impacts Aotearoa as we care for whenua, moana and arawai.
• Eye & ear care reimbursements
• Annual Flu Vaccinations
• Reduced Health Insurance Premiums
• Diverse groups and networks
• If eligible for paid parental leave, you will be entitled to a top up payment for the first 18 weeks of the 26 weeks.
• A minimum of four weeks and three days annual leave

 

Te Tākinatanga - Our Story

Toitū Te Whenua plays a vital role in understanding, developing, and caring for New Zealand's whenua, moana and arawai (land, sea and waterways). Whether you're developing our products and services to support our customers, managing the Crown estate, engaging with our iwi partners, or helping us be an effective regulator, your contribution can make a difference. Our mahi helps New Zealanders have confidence that the development of our land, communities and country is being planned from an informed and expert position that balances environmental, social, cultural, and economic considerations, now and for future generations.

 

Our Kia Toipoto Intentions - Public Service Gender, Māori, Pacific and Ethnic Pay Gap Action Plan

Toitū Te Whenua is a diverse team of individuals with different experience and perspectives. This drives our culture and high performance.  We know that people from underrepresented groups and women in particular don't apply for roles if they're not a 100% match, but we're not looking for perfection, we're looking for potential.  As an inclusive and supportive employer, we value difference and want to encourage anyone interested to apply, regardless of whether you tick all the boxes or not. As an organisation we embrace diversity, encourage work life balance and have a flexible approach to the way we work which means you will quickly feel connected and valued.

 

Tono mai - How to Apply

If you're eyeing up this role and believe you've got what it takes, please apply, or get in touch with the team. 

To apply, please click “Apply Online.” You'll be taken through to our Toitū Te Whenua Careers Centre where you'll be able to review further information about the responsibilities and accountabilities of this role in the Position Description. You'll be able to complete your online application form and upload a copy of your CV/Cover Letter. 

Please note, while applications close Thursday 15 May 2025, we may be reviewing applications as they are received and may progress with suitable applicants prior to the application closing date. Therefore, please apply as soon as possible if you are interested in this position.

For tracking and evaluation purposes, all applications must be submitted via our on-line process. 

 

You must have the legal right to live and work in New Zealand to be eligible for this position. 

 

You may notice that the Position Description title for this role (Customer Regulatory Specialist Level Tahi / 1) doesn't match the advertised title.  At Toitū Te Whenua we design our roles around shared capabilities (rather than focusing on tasks). This means our position descriptions are broad, one position description can cover many roles, this is known as Broad Based Role (BBR). Using BBR allows us to be responsive to our customers and to strengthen the connections across our organisation. It also gives us the flexibility to provide wider opportunities to our people, to further their careers.

If you have any questions about this role or working at Toitū Te Whenua, please email opportunities@linz.govt.nz  and our Recruitment Team will be in touch with you.